Frequently Asked Questions
Everything you need to know about shopping with Mars The Label.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days. International shipping times vary by destination.
What is your return policy?
We offer a 14-day return policy for all unworn items with original tags still attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned if the seal is broken.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. Our items generally run true to size, but we recommend checking specific fabric descriptions for stretch levels.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Afterpay.
Do you restock popular items?
Many of our best-selling pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.