Returns & Exchanges

At Mars The Label, we want you to feel confident in your purchase, which is why we offer a 14-day return period for all items in their original, unworn condition. Please ensure all tags remain attached and hygiene seals are intact to qualify for a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all labels and tags are still attached and the garment is in its original state.

• 3.
  Ship It Back

  Generate your prepaid shipping label through the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.